Skulls of dead cows
The bones of the Lexar professional CF card lie bleaching in the sun. Photo: ©Tony Neilson

Another unfulfilled ‘promise’ to consumers

A note of advice for photographers and others who use high speed digital storage cards – think twice before buying Lexar!

As I recently discovered at considerable cost and frustration, the Lexar brand ‘died’ in mid-2017 when its parent company Micron decided to exit the flash memory market.

Basically, Lexar’s consumer-facing business in high-performance memory cards, USB flash drives, card readers and other storage drives was considered insignificant alongside Micron’s other revenue streams.

Micron did ‘promise’ to continue customer support during a transition period, but it clearly didn’t extend to April 2019, when I needed their help.

Corrupted RAW files

I found all this out while trying to recover nearly 400 corrupted RAW images from an expensive Lexar Professional 1066x 32GB CF card.

Apart from the snappy 160 MB/s load speed offered, the purchase clincher (away from my preferred SanDisk brand) was complimentary access to Lexar’s Image Rescue5 software.

But that promise was also hollow. Repeated requests for information through the Lexar website’s HELP desk were met with the same chilling response: ‘That product is no longer supported’.

Lexar memory card packet
Lexar cards are still around but check guarantees carefully before buying.

Data recovery

But when one door closes, another often opens and I eventually found an excellent data recovery product to clean up the Lexar mess, and lower my blood pressure at the same time. It’s not free, but Stellar data recovery is easy to use and does a great job of restoring those scarily scrambled images.

Out of the blue (and after I’d purchased the Stellar product), I received an email from an electronics company in Shenzhen, China, apologising for any inconvenience re the Lexar support and offering a free download of ImageRescue5 software.

The brand is obviously still available, but I would recommend a healthy dose of caveat emptor.

©Natural Images 2019

ABOUT THE AUTHOR

©2018 TONY NEILSON All Rights Reserved. All images are protected by Australian copyright law and cannot be downloaded or reproduced without my permission. Please contact me.

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3 thoughts on “LEXAR: A DEAD LOSS

  • David Mullin May 6, 2019 at 9:00 AM Reply

    Hi Tony,

    I recently happened on your site, and now subscribe to your mails. The Sri Lankan birdlife experience looks great! Handing over the 5DmkIV and a long lens must have been quite daunting, but all was well in the end. And thanks for the Lexar warning – I was not aware of the demise of the brand, it was also promoted and sold by Nikon South Africa, and to my best knowledge still is. I was in the UK recently over Christmas and I purchased an (expensive) new HCII 2000X 32Gb 300Mb/s Lexar Pro card from Amazon, no mention was made of any support issues. This was to support my new Olympus 60fps Pro Capture facility on the EM1 MkII, my wife and I both moved from FF/APS-C to M43 for weight and portability reasons!!

    Kind regards
    Dave Mullin
    (ex Koppers Arch)

    • Tony Neilson July 6, 2019 at 1:51 PM Reply

      Hi Dave – apologies for the slow reply but I have been away a lot and had a few other issues to sort. Great that you are into photography – I am sure the Lexar card will be fine, but if it should fail, you might have trouble recovering your data. Hope all is well in RSA and you have put the stresses of KA behind you. Thanks for subscribing – there are a few changes coming on the site but they are intended to make viewing simpler. Best regards, Tony

  • Chris July 3, 2019 at 10:52 PM Reply

    I have use Inspire OST to PST Converter Software to Recover our .ost file . https://www.inspiredatacare.com/convert-ost-to-pst.html

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